Effective 24 October 2026. This policy explains what Big Fleet Films collects, why, and what you can ask us to do about it. Big Fleet Films is operated by BIGFLEET FILMS, a Xi-Amaru Republic Tribal Entity.
What we collect
When you use the enquiry form
Your name, business name, email address, website or social profile if you give one, and what you write about your project. We ask only for what we need to quote the work. The form does not ask for payment details.
When you buy a package
Your name, business name and email address, along with what you bought and the amount. This is how we identify your order and send your receipt.
Automatically, when you visit
Standard information your browser sends, such as pages visited, approximate location, device and browser type, and how you arrived at the site.
Payment information
We never see or store your card number. Card details are entered directly into our payment provider’s secure fields and go straight to them. Nothing sensitive passes through or rests on our servers. Our provider handles card data under the payment card industry security standards, and we receive only confirmation that a payment succeeded, the amount, and the last digits of the card for identification.
If you pay in instalments through a pay-later provider offered at checkout, that agreement is with that provider, which handles your information under its own privacy policy.
Services that run on this site
We use third-party services that may set cookies or receive information about your visit:
- Website analytics — how the site is used, so we can improve it. Loads only if you allow analytics.
- Site statistics and security — page counts and protection against attacks.
- On-site messaging — on-site messages and sign-up prompts.
- Form processing — processes and stores enquiry form submissions.
- Our payment provider — processes payments and fraud checks.
- Embedded video — embedded videos, which may set cookies when played.
- Meta Pixel (Meta Platforms, Inc.) — only if you switch on marketing cookies. It measures whether our Facebook and Instagram ads led you here and lets us show our work to people who have visited. Meta handles this under the Meta Privacy Policy. See our Cookie Policy.
Each of these handles information under its own privacy policy. We do not sell your information, and we do not share it with anyone beyond the services needed to run the site, quote your project and take payment.
AI tools
We use generative AI tools to help produce client projects, for example to create or develop images, designs, characters, motion, video, voices, music and sound, and to help with scripts, captions and translations. When you hire us, the files and brief you provide may be processed by these tools, which are run by third-party providers, so that we can produce your project. We use them only for your project.
Some AI providers we use may use the content processed through their tools, including inputs and generated results, to run and improve their own services and models under their own terms. Because of this, we only put into these tools what a project needs, and we never put payment details or account information into them. If you do not want your materials processed by AI tools, tell us before we quote and we will work without them or agree another approach in writing.
We do not use AI to make automated decisions about you that have legal or similarly significant effects. If we ever answer messages with an AI assistant, we will say so, and you can ask to reach a person. Questions about how AI was used on your project: info@bigfleetfilms.com.
Cookies
Cookies are small files stored by your browser. This site uses them for analytics, for on-site messages, for advertising measurement if you switch on marketing, and to keep things working correctly between pages. You can block or delete cookies in your browser settings; parts of the site may not behave as expected if you do.
How we use what we collect
- To answer your enquiry and quote your project.
- To produce work you have commissioned and communicate about it.
- To take payment and send receipts.
- To keep records of briefs, approvals and deliveries.
- To understand how the site is used and improve it.
- If you switch on marketing cookies, to measure our ads and show our work on Facebook and Instagram to people who have visited.
We do not send marketing email to people who have only enquired, unless they ask to hear from us.
How long we keep it
Enquiries are kept while we are in conversation and for a reasonable period afterwards. Records connected to paid work — briefs, approvals, invoices — are kept as long as needed for business and tax purposes, and because they are the evidence that protects both of us if a payment is ever disputed.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email info@bigfleetfilms.com and we will respond. Some records tied to completed transactions must be retained for tax and accounting reasons, and we will tell you if that applies.
Security
The site is served over an encrypted connection and payment details never reach our servers. No system is perfectly secure, but we keep the amount of personal information we hold deliberately small, which is the most effective protection available.
Children
This is a service for businesses. It is not directed at children and we do not knowingly collect information from them.
Changes
We may update this policy. The effective date above shows the current version.