Effective 16 October 2026. These terms govern creative work commissioned from Big Fleet Films, operated by BIGFLEET FILMS, a Xi-Amaru Republic Tribal Entity. Commissioning work, or signing a service agreement with us, means you accept them.
What we produce
We produce animated commercial content: short commercials, vertical social ads, product and service videos, character-based brand pieces, explainer videos, campaign cutdowns and ongoing branded social content. We also produce trailers, animated series episodes and promotional videos for musicians and artists. These are always quoted in writing from a brief rather than bought at checkout.
We also create realistic AI-generated video, still images and posters, logos, mascots and character designs, and voice, music and sound, on their own or as part of a project. In these terms, “the work” means everything we make for you, whatever the format: animation, AI-generated and realistic video, still images and posters, logos, mascots and character designs, and voice, music and sound.
What your project includes is set out in the package you buy or the quote you approve, confirmed in your written brief and in your service agreement.
The brief comes first
Every project starts with a written brief covering scope, format, run time, deliverables and timeline. The brief is the agreement about what is being made. Prices shown on the site are starting prices; the brief or written quote confirms the final figure before production begins.
The Client Portal
Once you hire us, we give you access to the Client Portal at bigfleetfilms.com/portal/. There you can send your brief and materials, see your project’s scope, price, payment status, invoices, revision rounds and estimated timeline, message us, review previews, send revision notes, sign your service agreement and download your final files.
Sign-in is by a single-use link sent to your email. Keep access to that email address secure, because anyone who can open the link can see your project. What you send, approve and sign in the portal forms part of the project record. The portal is separate from FLEET membership.
The service agreement
Before we hand off final files, we send you a service agreement to sign in the portal. It lists what we are making, the price, what you may use the finished work for (and what is not included), the territory and term of that use, and your choice about who may show the work (see “Delivery and ownership”). If the service agreement and these terms differ, the service agreement applies to that project.
Approvals
You approve the script, and then the storyboard or visual direction (or, for images and designs, the concept or first draft), in writing before we produce the final work. We do not produce anything you have not approved. Approving in the Client Portal, or by email, counts as approving in writing. The portal keeps a record of each approval and revision request with the date and time.
Revisions
Each package includes a stated number of revision rounds. A revision round is one consolidated set of notes on the current approved stage of your project — for example the script, the storyboard or visual direction, or an animated preview. It is not an open-ended series of individual changes.
| Package | Revision rounds |
|---|---|
| Animated social ad | 2 |
| Brand story commercial | 2 |
| Business campaign package | 3 across the whole package |
| Monthly plan — Starter | 1 per piece |
| Monthly plan — Growth | 2 per piece |
| Monthly plan — Studio | 2 per piece |
| Trailers, animated series, music videos and other custom work | As stated in your written quote |
What a revision covers. Execution of the approved direction — corrections, timing, wording and adjustments.
What is new scope. These are not revisions. They are quoted separately in writing, and we start them only once you approve that quote: a new concept or creative direction; major script changes after the script is approved; new scenes; additional deliverables, formats, cutdowns or languages; and any changes beyond the rounds included in your package. Revisions are not unlimited.
How to send a round. Send each round as one set of notes in the Client Portal, with the timecode, the change you want, any replacement wording, and a reference file if it helps.
What you provide
To start we need your logo, any brand colours or fonts, a clear sense of who you are selling to, and examples of work whose tone you like. You can send materials by email or upload them in the Client Portal.
By supplying materials — including images, logos, footage, scripts, music, voices and the likeness of any person — you confirm that you own them or have permission from whoever does (including any artist, label, publisher, and anyone shown or heard) to provide them to us, for us to use them in producing your project, including with the AI tools described below, and for the finished work to be used and shown as these terms and your service agreement allow. The portal asks you to confirm this for each upload.
You are responsible for checking, before you approve each stage, that the work is accurate and lawful for your use, including any statements about your products, services, prices or results.
You will indemnify Big Fleet Films — meaning you will cover our losses, costs and reasonable legal fees — if anyone makes a claim against us arising from materials you supplied; content, statements or instructions you asked us to include; permissions or releases you did not obtain; changes made to the work by you or others after delivery; or use of the work outside the uses in your service agreement.
Artists, brands and likenesses
If your project uses an artist, band, label, song, brand, logo or real person — including a recognisable face or voice recreated or imitated with AI — you are responsible for having their written permission. We may ask to see it, and we may decline to recreate a real person’s face or voice without it. Making the video does not mean Big Fleet Films, or anyone shown or named in it, endorses or is affiliated with anyone else, and we will not present it that way.
How we use AI
We use generative AI tools as part of our production process, alongside traditional animation, design and editing. Depending on the project, AI may be used to generate or develop images, characters, backgrounds, motion, video sequences, voices, music or sound, and to help with scripts, captions, translations and project administration. Every AI output we use is directed, selected, edited and finished by our team, and nothing goes to you without human review.
- We tell you. Your service agreement says how AI is used on your project. If you need a project made without generative AI, or without a particular kind of AI (for example synthetic voices), tell us before we quote; it may change the price and timeline.
- Your materials. Files you upload may be processed by the AI tools we use to produce your project. We use them only for your project, under our confidentiality commitment below and our Privacy Policy. Some of these providers may use what is processed through their tools, including inputs and generated results, to run and improve their own services and models under their own terms. We only put into these tools what your project needs. If you do not want your materials processed this way, tell us before we quote and we will agree another approach in writing.
- No fake people or endorsements. We do not create fake testimonials, fake reviews or AI “customers” presented as real, and we will not use AI to make a real person appear to say or endorse something without their permission.
- Similarity. AI tools can produce results that resemble existing material. We review outputs for obvious conflicts with known characters, brands and people, but we cannot guarantee that AI-generated elements are unlike anything else in existence.
Advertising and disclosure rules
You decide where and how the finished work is published, so you are responsible for following the advertising, disclosure and platform rules that apply where it runs. That includes labelling AI-generated content or synthetic people where a law or platform requires it (for example New York’s rule for ads featuring AI-generated “synthetic performers”, the FTC’s rules on endorsements and testimonials, and the AI-content labels that social platforms require). When we know a deliverable contains an AI-generated human performer, a synthetic voice or another substantially AI-generated element, we will tell you in the portal at delivery so you can label it.
Timelines
Timelines are set in your brief once the scope is known, rather than promised in advance. The timeline shown in the Client Portal is an estimate. It assumes feedback, approvals, payments and materials arrive when expected; delays move the delivery date accordingly.
Delivery and ownership
We deliver the finished work in the formats agreed in your brief, through the Client Portal. Final downloads unlock once your service agreement is signed and the payments agreed for your project have been confirmed by our payment provider.
Your use. Once the project is paid in full, you may use the delivered files for the uses listed in your service agreement, in the territory and for the term shown there. Uses marked “not included” can be added with an optional usage option (a usage license) at any time up to 30 days after final delivery, or later in writing. A usage option is permission for you to use the work in more places; it is not a service, and we do not post, advertise or buy media for you.
Our right to show the work. Unless you own the work outright and ask us not to list it, you give us a non-exclusive, worldwide, royalty-free, permanent licence to show the finished work, stills, excerpts and behind-the-scenes material on our website, social media, showreels, portfolio, case studies, pitches, award and festival entries and press, and to name you as our client. We only show it after you have released it publicly (or after a later release date you give us in writing before final delivery), we never sell or license it to anyone else, and we never present it as your endorsement. This is included in your price.
Exclusive ownership (optional buyout). If your service agreement offers it, you can choose to own the work outright for the buyout fee shown. Once the project price and the buyout fee are both paid, we assign to you whatever copyright we hold in the final delivered files, the usage limits no longer apply. Owning the work does not by itself stop us showing it: you can ask us not to list it publicly, and we then stop showing it and remove our posts of it within 14 days. We keep archive copies for records, tax, insurance and legal purposes. We are not responsible for copies others have already shared.
AI-generated material. Under current US Copyright Office guidance, material generated by AI without enough human creative control may not be protected by copyright, so no one — including us — may own exclusive rights in it. Whatever we transfer or license to you is the rights we actually hold, and we do not promise that every AI-generated element is protected by copyright or can be registered.
Logos, mascots and brand characters. When we design a logo, mascot or brand character for you, then once the project is paid in full we assign to you whatever copyright we hold in the final approved design, without the buyout fee, so you can use it for any lawful purpose to identify your business. We may still show it under “Our right to show the work” unless you own it outright and ask us not to list it. Because parts of a design may be AI-generated and not protected by copyright, and because a design can resemble a mark we do not know about, you are responsible for trademark searches, clearance and registration before relying on it as your brand. We do not promise that a design can be registered as a trademark or copyright.
What we keep. We keep our working files — project files, scene files, prompts, generations and unused material — which are not part of the delivery unless agreed separately in writing.
Music, voiceover, stock materials and third-party tools
Licensed music, professional voiceover, stock footage, fonts and similar third-party elements are licensed for use in your delivered piece. Those licences come with their own limits set by the supplier, and they do not transfer to you as standalone assets to reuse elsewhere. AI-generated elements are subject to the terms of the tools used to make them, which we follow on your behalf.
What is not included
- Media buying and advertising placement. We produce and deliver the files; you or your media team place them.
- Ongoing edits after final delivery, beyond the revision rounds in your package.
- Strategy, campaign management or performance reporting.
- Legal clearance of your materials, claims or likeness permissions, and labelling the work where you publish it.
No guarantee of results
Good creative work can earn attention and explain an offer clearly. It cannot guarantee sales, reach or a return on your spend. Results depend on your business, your offer, your audience and how the work is distributed. Anyone promising you a specific commercial outcome from a video is guessing.
Payment
Payment terms, invoices, deposits, monthly plan renewal and our refund position are set out in the Payment & Refund Policy, which forms part of these terms.
Confidentiality
We treat unreleased business information you share with us as confidential and use it only to produce your work, including with the production tools described above. Showing the work after it is released, as described under “Delivery and ownership”, is not a breach of confidentiality.
Ending a project
Either of us may end a project in writing. Payments already made are handled under the Payment & Refund Policy, and we will deliver whatever has been completed and approved to that point. We may decline or discontinue work that is unlawful, misleading, infringes someone else’s rights, or that we consider damaging to produce.
Limitation of liability
Our total liability for any claim connected to a project is limited to the amount you paid us for that project. We are not liable for indirect or consequential losses, including lost profit, lost revenue or lost opportunity. We are not responsible for how platforms such as social networks, ad networks and streaming services treat the work, including rejecting it, removing it, limiting its reach or acting against an account. Nothing here limits liability that cannot lawfully be limited, or your obligations to pay us and to indemnify us.
Governing law and disputes
These terms are governed by the laws of the Xi-Amaru Republic Jurisdiction, without regard to its conflict of law rules. Any dispute arising out of them will be brought in the tribal courts located in Amexum, and both of us agree to that venue.
Changes
We may update these terms as our services change. The effective date above shows the current version. Changes do not apply retrospectively to projects already underway, and a signed service agreement keeps the terms in force when it was signed.