Effective 16 October 2026. This policy explains how payments work for services provided by Big Fleet Films. Paying for a package or plan means you accept these terms. Big Fleet Films is operated by BIGFLEET FILMS, a Xi-Amaru Republic Tribal Entity.
Prices and currency
All prices are in US dollars. The figures shown on the site are starting prices for the scope described in each package. Your final figure is confirmed in a written brief before production begins, because length, animation style, voiceover, music and the number of delivery formats all change the work involved.
Launch discount
A 35% launch discount applies through 31 December 2026. One-time packages are charged at the discounted price shown. Monthly plans receive the discounted rate for the first three months and then continue at the standard rate. Add-ons are not discounted. The discount is applied automatically at checkout — there is no code to enter.
How you can pay
- Credit and debit cards
- Afterpay or Klarna, for instalments on one-time packages
We do not accept bank transfers, direct debit or Cash App.
Card security
Card details are entered directly into our payment provider’s secure fields. They are never stored on, or transmitted through, our own servers, and we never see your full card number. We keep only the information needed to identify your order: your name, business name, email address and what you bought.
What appears on your bank statement
Payments for Big Fleet Films are collected on our behalf by XiAmaru Shield, so that name also appears on the secure card form when you pay. Your agreement for the work itself is with BIGFLEET FILMS. Card charges appear as XIAMARU* BIGFLEET. If you see a charge you do not recognise, please email us at info@bigfleetfilms.com before contacting your bank — we can usually identify it straight away.
Paying in instalments
Any one-time package can be split into four payments over six weeks using Afterpay or Klarna. You pay the first instalment when you order and the remaining three are taken automatically from the same card, a fortnight apart.
- There is no interest and we add no fee. The total is identical to paying in one go.
- Available to customers in the United States paying in US dollars.
- Approval is decided by Afterpay or Klarna, not by us, and is not guaranteed.
- Your instalment agreement is with Afterpay or Klarna and is governed by their terms. Your agreement for the work itself is with us.
- Monthly plans are billed by card each month and cannot be split this way.
Invoices and payment plans
Custom work, deposits, balances and extras are billed by invoice. Each invoice has its own private payment page, linked from the email we send and from your Client Portal, showing the items, the total, what you have paid and what is left.
- Some invoices are split into a payment plan: several payments, each with its own due date. You can pay any payment early, or pay the whole remaining balance at once.
- Invoice payments are made by credit or debit card on our payment provider’s secure page. Afterpay and Klarna are not available for invoices.
- A payment plan spreads the price over time. It is not a loan, and we add no interest or fees to it.
- We may agree to move a due date. The invoice page and our email show the current dates.
- If a payment is late, we may pause production, and final files stay locked until the invoice is paid and your service agreement is signed.
- Your payment status changes only when our payment provider confirms a payment. We do not accept receipts or screenshots as proof of payment.
- Payments made through an invoice or payment plan are covered by the Refunds section below, like any other payment.
Monthly plans
Monthly plans renew automatically each month against the card on file until you cancel. The first three months are charged at the launch rate, after which the plan continues at the standard monthly rate.
You can cancel at any time by emailing info@bigfleetfilms.com. Cancellation takes effect at the end of the month you have already paid for, and you keep everything produced for that month. Part-months are not refunded. If a payment fails we may pause production until the account is brought up to date.
Refunds
Payments are final and we do not offer refunds. Work begins as soon as payment is received: your place is reserved in the production schedule and briefing, scripting and storyboarding start before any animation does.
Instead of refunds, your money is protected by approval gates built into every project. You approve the script, and then the storyboard or visual direction, in writing before a single frame is animated. Every package also includes revision rounds so the finished piece can be corrected rather than abandoned. Nothing moves to the next stage without your sign-off.
If we are unable to complete work you have paid for, we will either finish it or return the portion that was not delivered. This is the only circumstance in which money is returned.
Changes and cancellation by you
Changes to the scope after you have approved the brief may need a new quote, because they change the work involved. If you decide not to continue a project once work has started, payments already made are not refundable and we will deliver whatever has been completed and approved up to that point.
Duplicate or incorrect charges
If you are charged twice, or charged an amount that does not match your order, tell us and we will correct it promptly. This is a billing error, not a refund, and we fix it without argument.
Disputes and chargebacks
Please contact us before raising a dispute with your bank. We keep records of every brief, written approval and delivery, and most disputes come from a charge simply not being recognised on a statement. We would rather answer your question than have you wait weeks for a bank to do it.
Taxes
Prices do not include any sales or other taxes that may apply to you. Where we are required to collect tax, it is shown before you pay.
Changes to this policy
We may update this policy as our services change. The effective date at the top always shows the current version, and changes are not applied retrospectively to work already paid for.
Contact
Questions about payment, billing or this policy: info@bigfleetfilms.com.